By Jim Annis, CEO
Sitting around the management table, we are all in agreement about the following factors that will influence the workplace in 2017; however, we are not all in agreement about how they will reveal themselves. Time will tell. Starting a dialogue is a great place to start. Let’s begin …
This is the single most prominent issue. How are we adapting? Forty percent of our management team falls into this generation. We consider ourselves fairly progressive in this aspect. How have we adjusted to their wants, needs and desires? We have allowed more casual dress (I, however, still come to work in a suit and tie). There is a more relaxed style of communication and through different methods like texting. When a project is identified as a priority, we have more of an open exchange about a project before it starts, as well as constant communication during the process. In decades past, this culture shift is in contrast to work dumping, “Here is a binder of everything I did this month,” and then the employee would drop said binder on supervisor’s desk. We’re a better team because we adjust quality as we collaborate while the work is being done versus a post mortem process improvement.
There are several ways to stave off the competition for your “A” players, which is going to increase as more companies move into the area. Improving your benefits package either in richness of current health plans or increasing paid time off will help. Updating perks like increasing monthly reimbursement of gym memberships and expanding the scope to include yoga studios, pilates and martial arts can both satisfy employees with those interests, as well as increase the mindset as to what wellness entails. Ditch the formal annual performance review and substitute a less formal but more frequent dialogue about the employee’s engagement. This will detect dissatisfaction early and may help to refine their career path so they see the potential at your organization versus going to greener pastures.
The depth and breadth of this trend surprises us. Not only are we talking about racial and religious diversity, but other areas – such as part time work, contract work and the remote workforce – all push HR oversight to the limits. Diversity of skills and market demand for skilled labor has encouraged education of some trades away from a traditional career path. The variation in design of office space and the physical aspect of the work environment is all over the board from communal work spaces to meetings using Zoom live video conference. Marketers who thought they had to throw out the playbook with the millennial generation (and their helicopter parents) now must adapt to the new generations who have grown up with the great recession’s insecurity and raised with a diversity in gender identity and culture that has not been experienced before in the U.S.
Efforts to go digital and our level of innovation has increased. Progressive allowances in our HR handbook need to address tech – like rules of usage for wearables. More open and frequent communication and accessibility via social media has resulted in a push for open space and design in general which encourages collaboration. Gone are the days of all the executives being on the top floor or penthouse while the rest of the company slaves away in the “basement.”
If the topics above have caused you to go on overwhelm, take a breath. You are not alone. The workplace is trying to play “catch up” with the leaps that tech is taking, in my opinion. Companies who do not choose to adjust – or do not know how – are in jeopardy. I truly believe all the changes are for the better. New generations of employees are demanding more and more while holding the workplace accountable. At the same time, they want to enjoy where they are working and therefore make improvements to technology, process and productivity. If we can keep it all in balance, with everyone’s desire as “being harmonious and joyful at work and at home,” that doesn’t sound like such a bad place to be, does it?
Jim Annis is president/CEO of The Applied Companies, which provide HR solutions for today’s workplace. Celeste Johnson, Applied's COO, contributed to this article.